Refund policy

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a store credit or exchange.

To be eligible for store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without prior authorization.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be accepted.
Any item that is returned more than 7 days after delivery will not be accepted.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at AncientBrand@gmail.com.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@ancientbrand.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your refund (if applicable).

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SHIPPING

After your order has been confirmed and authorized, it will be processed and shipped out to you within 2-5 business days. This does not include weekends and holidays. Please allow 3-7 business days for USPS ground delivery. International orders will now be shipping via USPS International. USPS International may take longer than domestic shipping (up to 4 weeks). Please note, ANCIENTBRAND.COM does collect payment at the time order is placed, However, AncientBrand cannot always guarantee the availability of products. If you have ordered an item that is not available or that is delayed, we will do our best to notify you of this via email. Most often, it will be noted in the item description if it is out of stock. If you have any questions regarding the status of your order at any time, please email us at hello@ancientbrand.com.

Orders received by 11:00 AM EST will be processed and shipped within 2-5 business days from that business day. Orders received after 11:00 AM EST will be processed and shipped within 2-5 business days of the following business day. We do not ship orders on weekends and holidays. ANCIENT BRANDS is not responsible for incorrect addresses. Please note that any packages that need to be re-routed are subject to a small fee.

ANCIENT BRANDS is not responsible for Duty and Freight Charges for International Orders.

International Shipping Charges vary per country and weight and value of the package. You will receive your shipping cost and your final total by email prior to shipping.

We make every effort to deliver your package to you as soon as possible. However, there are some conditions which may cause delays:

Credit Card Approval: Inconsistent credit card, billing and/or shipping information may delay your order.
Cutoff Time: Orders received after 11:00 AM EST will be processed the following business day.

USPS Ground Service: Delivery to some destinations may take between 3 to 7 business days.

Should your order not arrive in a timely manner, we would appreciate your patience while we resolve the issue with the carrier’s claim process which can take from 6-8 weeks.